All payments are required at the time of booking or appointment will not be secured. VIVIGLOW SKINCARE offers an appointment only basis. We are setting aside time specifically for you when you book an appointment. No cancellations allowed. Refunds are only provided upon error of consultant, such as a no-show or no-contact. No refunds or reversals for cancellations due to missed or double booked appointments on client-end. For double booked appointments, the second one is used as a follow up and can be redeemed at any time, ideally after 3 months of following the routine created for you. A minimum 24 BUSINESS hours notice must be given to reschedule or cancel appointments. Not showing for your scheduled appointment or not giving 24 hrs notice will result in a cancellation fee of 50% of the service charge.
Please, be considerate of other clients’ scheduled appointments and arrive on time or your appointment may be shortened, rescheduled OR you might experience long waiting hours until the next therapist/esthetician is available. *As a courtesy to our clients, VIVIGLOW SKINCARE offers appointment reminders through text, email and/or phone. VIVIGLOW SKINCARE will send you a confirmation reminder of your appointment 24 hrs prior to your appointment to avoid missing appointments. Please check your email/text/phone 24 hours prior to your appointment time for the final confirmation that must be responded to or appointment will be rescheduled.
It is ultimately your responsibility to remember your scheduled appointments. If appointment is missed, attempt to reschedule must be made within seven (7) business days or appointment will automatically be cancelled as a no-show. Appointment delays past 60 minutes require rescheduling. Any delays under 30 minutes will be deducted from your appointment time. IF you DO NOT SHOW for your appointment, we will charge a no-show fee of 50% of service, and future appointments may need to be scheduled at the discretion of VIVIGLOW SKINCARE. In the event of any rescheduled appointments, service must be redeemed within 30 days or payment will be forfeited.
This policy is non-negotiable. By making appointments with VIVIGLOW SKINCARE, you are agreeing to these terms.